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COVID-19 RULES

• We are presently limiting visit times to 2 hours
• Visits should be pre-booked online
• Please have your booking confirmation details ready on arrival.
• We have a reduced capacity for both children and adults.
• All staff have received COVID-19 cleanliness training and we have increased our cleaning frequency.
• Payments should be contactless wherever possible.
• Hand sanitiser stations are available around the centre
• Please do not enter if you feel unwell or exhibit any symptoms of COVID-19, we reserve the right to carry out temperature checks.
• Please arrive no more than 10 minutes prior to the entry time detailed on your booking.
• We are not able to permit entry before into the soft play area before your allocated time.
• Once purchased, tickets cannot be refunded.
• Due to the reduced capacity restrictions in place we have had to implement an increased charge for additional adults. We have also introduced a small charge for babies due to capacity restrictions.
• Your booking contact information will be retained to comply with ‘Test and Trace’.
• Purchasing a ticket is acceptance of our rules of play / COVID-19 rules.
  Please understand we are having to adhere to the guidelines issued to our industry.

We share your frustrations that not everything is the same. All the team are working very hard to maintain the safety and cleanliness of our premises so that you can enjoy a fun, safe visit. May we respectfully ask that you do not take out your frustrations on them.

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